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1. Conditions of Carriage
All rail tickets remain the property of Iarnrod Eireann and are subject to the company's conditions of carriage and Customer Charter.
2. Points To Note
- Keep Annual Ticket away from any magnetic clasps, i.e. wallets or handbags or mobile phones.
- Customers will only be issued one ticket to cover all portions of their journey
3. General Conditions
- Annual Tickets are non transferable. Only the person named on the ticket may use it for travel. It cannot be resold or used by anyone else.
- Tickets remain the property of Iarnrod Éireann and must be presented at any time during the journey or at any time if requested by an authorised employee of Iarnrod Éireann.
- Customers failing to produce their tickets will be liable to pay the ordinary single fare for the journey made and subsequent claims for refund will not be entertained.
Lost or Stolen Annual Tickets
Loss or theft of your Annual ticket should be reported to us as soon as possible by contacting the Sales Office on 01 703 4639. In addition, theft of your ticket should be reported to the Gardai. Lost or stolen Annual tickets require a letter on headed paper from your company administrator stating the ticket has been lost or stolen. Iarnrod Eireann will normally only issue one replacement Annual ticket in any twelve-month period and you will be charged the following replacement fees up to a maximum of €100.00:
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Ticket Type
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Replacement Charge
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- DART/Commuter Rail
- DART/Commuter Rail & Bus
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€ 12.00 per month on
the remaining months left.
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- Iarnrod Eireann Intercity Point-Point
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€ 12.00 - € 20.00 per month
On the remaining months left
(Depending on Fare Zone)
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- Iarnrod Eireann All Services
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€ 20.00 per month on the
remaining months left
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| Iarnrod Éireann will refund any replacement fee less a standard administration charge once the original ticket is returned with a cover letter to the SalesOffice, 35 Lower Abbey St, Dublin 1. |
Cancelling Annual Tickets
- You must return your Annual Ticket immediately to Iarnrod Eireann directly or to your employer if you purchased your ticket through Iarnrod Eireann Tax Saver Commuter Scheme.
- If you cancel your DART/Commuter Rail ticket before eight months have expired then you may be due a refund on your ticket.
- If you cancel your Point-Point Intercity ticket before ten months have expired then you may be due a refund.
- Annual Tickets purchased through Iarnrod Eireann Tax Saver Commuter Scheme normally have employer conditions that can vary from company to company. It is advisable to seek clarification with your company administrator before seeking a refund.
- There is no refund given to Replacement Annual Tickets that were lost or stolen during the year.
- Refunds on Annual Tickets will be calculated as follows: The cost of appropriate Monthly Ticket multiplied by the number of months used is deducted from the amount paid for the Annual Ticket. There is no administration fee involved.
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