Frequently Asked Questions
Travelling by Train in Ireland
Q. What areas of the country are served by Iarnród Éireann?
Q. When should I travel?
Q. How early should I arrive at the station?
Reservations
Q. How do I make a reservation?
Q. What type of tickets can I reserve?
Q. How do I pay for my reservation?
Q. How do I change/cancel my reservation?
Q. How far in advance can I make a reservation?
Q. I am having problems using the "Manual Seat Picker", what do I do?
Q. Can I reserve a seat facing the direction the train is travelling?
Q. How do I change "My Account" details (i.e. address, contact details, email etc.)?
Q. How do I view my recent transactions?
Q. What Browsers are currently supported by irishrail.ie?
Q. How do I change my Password?
Q. If I purchase my ticket online or by phone, how do I get my ticket?
Where can I purchase a ticket?
Q. Where can I purchase a ticket?
Q. What forms of payment does Iarnród Éireann accept?
Q. Can I purchase tickets on the train?
Q. Can I buy tickets in advance?
Q. What types of tickets does Iarnród Éireann sell?
Q. How much do the tickets cost?
Timetable Information
Q. Where can I get Timetable Information?
Obtaining a Refund
Q. What is the Customer Charter?
Q. My train was delayed. When am I entitled to a refund?
Q. Can I get an immediate refund?
Q. Can I get a refund at a later date?
Q. What if I didn’t buy my ticket from Iarnród Éireann but I want a refund?
Q. I did not get my reserved seat do I get a refund?
Student Information
Q. Are there discounts for Students?
Other Questions
Q. Can I bring my bicycle onto the train?
Q. Can I bring my guide dog onto the train?
Q. Will food be served on the train?
Q. Can I smoke on the train?
Q. Is there a lost property facility?
Q. Can Dogs or other pets travel on the train?
Q. What are the age requirements for Child Tickets?
Q. Is there Wi-Fi technology onboard IÉ trains so I can access the internet?
Q. Is there sockets/plugs onboard IÉ intercity services?
Q. I would like to advertise on Iarnród Éireann, 4/6/48 sheets & Commuter cards?
Contact Details
Q. For Intercity travel reservations
Q. For Disabled Access Queries
Q. Customer Service (Comments, Suggestions, Complaints):
Q. Station Phone Numbers
Q. Taxsaver
Procurement
Q. Who do I contact about Procurement Issues?
Q. Where can I find a list of current tenders?
Travelling by rail in Europe & the UK
Q. Links to European railways and timetables
Opportunities
Q. Equality and Diversity in IÉ
Q. Current Vacancies
Company Information
Q. Where can I find the CIE Bye Laws (Confirmation ) Order 1984?
Q. Where can I find the Conditions of Carriage?
Q. I am planning on carrying out work on or near a Railway line, what do I need to know?
Q. Are Annual Reports available online?
Q. What is Iarnród Éireann's attitude to the Environment?
Q. Where can I get details on the rail fleet?
Q. Where can I find Heritage and Railway Enthusiast Information?
Iarnród Éireann Information on Fixed Penalties
Q. Intercity and Commuter Services, Passenger Information Leaflet
DART Underground
Q. What stage is DART Underground currently at and what are the overall timelines for the project?
Q. What is a Railway Order?
Q. What are enabling works?
Q. The Proposed tunnel goes under my house, How will the tunnel affect my house?
Q. What is a Property Protection scheme and how will it work?
Q. Will my property be devalued if it is over or near the DART Underground tunnel or stations?
Q. How can I find out more about the project?
Q. What is an Environmental Impact Assessment and Impact Assessment and Statement?
Q. Has an Environment Impact Statement been completed yet?
Q. When will An Bord Pleanála hold an oral hearing for the project?
Q. How long will the construction of the tunnels, stations and ventilation shafts take, from start to finish?
Q. Why are ventilation shafts required?
Q. How will the spoil from the tunnels be removed?
Q. During construction will there be noise, vibrations, or there be noise, vibrations, or and related work?
Q. How will Noise and Dust be monitored and controlled during construction?
Q. Will the work be carried out 24 hours a day or regular working hours?
A. 24 hour working will be permitted only
where the impact of such working
is less than the limits set out in the
Environmental Impact Statement.
Q. For how long will the Tunnel Boring Machines be under property?
Q. What impact will tunnelling have on older buildings with poor foundations and on buildings with deep foundations?
Q. Will owners or occupiers of properties directly above the tunnel alignment be the tunnel alignment be compensated for disturbance caused during tunnelling and construction?
Q. What traffic studies have been carried out to avoid congestion and disruption during construction?
Q. How many jobs will the DART Underground create during construction?
Q. What will be the journey time of trains in the tunnel ?
Q. What will be the maximum speed of trains in the tunnel ?
Q. How many trains will pass through the tunnel per hour?
Q. What type of trains will operate in the tunnel?
Q. What are the health implications arising as a result of the proposed works?
Q. When the DART Underground is complete and in operation, how will it affect my house which is above the proposed tunnel?