Frequently Asked Questions
Travelling by Train in Ireland
Q. What areas of the country are served by Iarnród Éireann?
Q. When should I travel?
Q. How early should I arrive at the station?
Reservations
Q. How do I make a reservation?
Q. What type of tickets can I reserve?
Q. How do I pay for my reservation?
Q. How do I change/cancel my reservation?
Q. How far in advance can I make a reservation?
Q. I am having problems using the "Manual Seat Picker", what do I do?
Q. Can I reserve a seat facing the direction the train is travelling?
Q. How do I change "My Account" details (i.e. address, contact details, email etc.)?
Q. How do I view my recent transactions?
Q. What Browsers are currently supported by irishrail.ie?
Q. How do I change my Password?
Q. If I purchase my ticket online or by phone, how do I get my ticket?
Where can I purchase a ticket?
Q. Where can I purchase a ticket?
Q. What forms of payment does Iarnród Éireann accept?
Q. Can I purchase tickets on the train?
Q. Can I buy tickets in advance?
Q. What types of tickets does Iarnród Éireann sell?
Q. How much do the tickets cost?
Timetable Information
Q. Where can I get Timetable Information?
Obtaining a Refund
Q. What is the Customer Charter?
Q. My train was delayed. When am I entitled to a refund?
Q. Can I get an immediate refund?
Q. Can I get a refund at a later date?
Q. What if I didn’t buy my ticket from Iarnród Éireann but I want a refund?
Q. I did not get my reserved seat do I get a refund?
Student Information
Q. Are there discounts for Students?
Other Questions
Q. Can I bring my bicycle onto the train?
Q. Can I bring my guide dog onto the train?
Q. Will food be served on the train?
Q. Can I smoke on the train?
Q. Is there a lost property facility?
Q. What are the age requirements for Child Tickets?
Q. Is there Wi-Fi technology onboard IÉ trains so I can access the internet?
Q. Is there sockets/plugs onboard IÉ intercity services?
Q. I would like to advertise on Iarnród Éireann, 4/6/48 sheets & Commuter cards?
Q. Free Travel Pass
Q. Can Dogs or Other Pets Travel on the Train
Contact Details
Q. For Intercity travel reservations
Q. For Disabled Access Queries
Q. Customer Service (Comments, Suggestions, Complaints):
Q. Station Phone Numbers
Q. Taxsaver
Q. Disability Act 2005
Procurement
Q. Who do I contact about Procurement Issues?
Q. Where can I find a list of current tenders?
Travelling by rail in Europe & the UK
Q. Links to European railways and timetables
Opportunities
Q. Equality and Diversity in IÉ
Q. Current Vacancies
Company Information
Q. Where can I find the CIE Bye Laws (Confirmation ) Order 1984?
Q. Where can I find the Conditions of Carriage?
Q. I am planning on carrying out work on or near a Railway line, what do I need to know?
Q. Are Annual Reports available online?
Q. What is Iarnród Éireann's attitude to the Environment?
Q. Where can I get details on the rail fleet?
Q. Where can I find Heritage and Railway Enthusiast Information?
Iarnród Éireann Information on Fixed Penalties
Q. Intercity and Commuter Services, Passenger Information Leaflet